REFUND POLICY

A LEGAL DISCLAIMER

Our Refund Policy aligns with the Consumer Guarantees Act 1993 and Fair Trading Act 1986. This policy does not affect your statutory rights under New Zealand law.

REFUND POLICY - THE BASICS

We aim to ensure client satisfaction, but refunds or re-treatments are assessed on a case-by-case basis. For products, refunds are available for faulty items returned within the specified period.

WHAT TO INCLUDE IN THE REFUND POLICY

Service Refunds: Outline conditions under which refunds for services may be provided.
Product Refunds: Specify eligibility criteria (e.g., unused items, proof of purchase).
Timeframes: Define the window for requesting refunds or replacements.
Resolution Process: Provide details for submitting complaints or concerns.